Celekt Mobiles has partnered with leading logistics providers in India, to ensure that all our products reach you in the best of conditions with minimum to no damages. We ensure using the best quality Packaging Material from reliable vendors and ensure thorough testing of package-worthiness before using them for shipping and delivery of our products.
In rare cases where you are not satisfied with the quality of the product delivered to you, we welcome you to drop an email firstname.lastname@example.org or visit your nearest store, where we’ll look into the issue and address it on a case by case basis.
Celekt Mobiles guarantees to hand over the consignment to the courier company within 2 working days from the date of the order and payment. Delivery of all home delivery orders will be done to the Shipping Address mentioned while placing the order online and should reach you in a maximum of 4 to 5 business days.
Celekt Mobiles believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy, Cancellations will be considered only if the shipping is not yet made for the order. The customer may however track the status of the order online
Celekt Mobiles takes care to procure, store and sell products of the best quality, in the best of conditions. We have partnered with Delivery – a leading logistics company in India, to ensure that all products reach you in the best of conditions.
However, in the rare event where you might have received a product that is slightly damaged (either functional or cosmetic or any damage incurred during transit) or a product that has a manufacturing defect, Celekt Mobiles and/or its Logistics Partner will look into the matter on a case by case basis.
In such circumstances, before using the product, please get in touch with our Customer Service Team at www.celekt.com within 48 hours of receiving the product. Our customer service team will guide you on the process for the same. You may have to visit your nearest Celekt Mobiles Store to get such cases addressed.
Celekt Mobiles does not accept returns for any other reasons apart from the scenarios mentioned above. The return process of the product can be restricted depending on the nature and category of the product and is subject to the following conditions.
Refunds are only possible in the following cases:
For case 2, we will process the refund after receipt of the product by Celekt Mobiles. All Refunds will be processed based on the mode of payment used by the customer while placing the order.
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